Ameyo offers a CX rich solution that is scalable, easy to use, agent-friendly yet affordable. Ameyo being a platform build to solve all the customer experience problems offers a robust Contact Center Solution. The solution aims to enable all organizations – SMEs or Enterprises in managing their customer interactions along with getting rid of the siloed operations and workforce management. Some of our industry-winning products are
Call Center Management Software
Experience unmatched call quality , intelligent routing and advanced voice features to improve your CSAT rate dramatically with Ameyo Voice Call Software
Omnichannel Customer Engagement : Interact with your customers wherever they are
- Support customers on their preferred channels – Email, Voice, Social Media & Chat
- Unified view of customer’s communication journey
- Native integration with leading CRM and third party applications
- Automate Call Center operations for enhanced productivity
Unified Help Desk Management with Omnichannel Interactions Support
- Support customers on their preferred channels – Email, Voice, Social Media & Chat
- Unified customer view across all channels
- Channel Specific Dashboards and Reports
Customer Experience
Smartly Improve Customer Experience with AI
Manage Omni-Channel Interactions with Ameyo
Smartly Improve Customer Experience with AI
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Ticket Creation
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BYBOB Integration
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Office hours module
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Rule Engines
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Ticket Disposition
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Skill Based Routing
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Faster Media Registration
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Single View of Customer
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Ticket Operations
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Mobile SDKs
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Knowledge Base
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Voice of Customer
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Report Scheduler
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Interaction Designer
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Quick Ticket Notes
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Live Monitoring & Dashboard
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Ticket Resolvers
Features
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Self Service ( IVR)
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Omni Channel - Voice, Chat,
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Quality Monitoring
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Intelligent Routing
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CX CRM
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Case Management
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VoC
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Unified Desktop
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Flexible Mode of
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Scripting
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SLAs
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Connectors
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Social
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Customer Analytics
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Feedback
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SDK
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BI
Find the right answers to take timely actions
Use the innovative and customer-experience centric Survey2Connect platform to investigate your business challenges, analyze and explore viable solutions, and devise groundbreaking strategies.
Automate Your Learning To Derive Actionable Insights
Use the innovative and customer-experience centric Survey2Connect platform to investigate your business challenges, analyze and explore viable solutions, and devise groundbreaking strategies.
Customer Experience
Continuously improve your market offerings and give meaning to every single customer interaction. Learn how your customers find out about you, how they choose to do business with you, which are their preferred channels, and how you can create a great customer experience to generate positive customer sentiments.
Brand Experience
Learn how your customers perceive and experience your brand, before bringing changes that enhance value and customer delight. Access relevant audiences to test communications that work and enter the market for maximum impact.
Employee Experience
Employees capture valuable information about your products, processes, and customer perception. Employee experience is thus a powerful indicator of your organization’s health. Use holistic S2C tools to capture your employee feedback from multiple touch points and improve overall employee engagement by basing strategic actions on their inputs.
Audience
Accelerate your research process by developing high-quality audience cohorts to participate in your surveys from time to time
Our Clients Trust Us
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Tahir Mehmood Anwar
Head of IT - Network & Information Security
Bukhamseen Group Holding.
Bukhamseen Group Holding Co has been partnering with FCC for over many years now. FCC has consistently provided support for diverse IT solutions encompassing heterogeneous environments with a tremendous quality of service that has resulted in minimized downtime and disruption.
FCC is equipped with extremely qualified and highly professional staff guaranteeing high levels of service and solutions that give our business a competitive edge.
FCC team’s expertise and proactive approach has immensely supported us and we look forward to the journey of enhancing our business systems along with FCC.
Hesan Javed
IT Team Leader
NTEC
Future Communications team has good expertise and very professional , just a call away.
They have supported us in evaluating, selecting , implementation the right products for our needs be it Microsoft Dynamics, M365 or Azure Solutions and Services.
Their approach with us is always a long term commitment which really create synergy between NTEC and FCC.
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