Empower your sales team with the insights they need to win more deals, faster; retain customers, stronger and serve them, better. With the digital intelligence and productivity tools provided by Dynamics 365 for Sales, your sales team is more productive and can focus on what’s important – providing their clients with incredible experiences.

Features

1. Predictive analytics and automated lead scoring provide the data necessary to grow your business and increase pipeline growth.
2. Recommendations and guidance at every stage of the deal so you stay focused on the 4 tenets of sales: qualify, develop, negotiate and convert.
3. Boosted with LinkedIn Sales Navigator for your team to foster relationships with authentic and personal engagement.
4. Increase productivity and revenue by leveraging Office 365 and LinkedIn data to guide sellers throughout your sales processes.
5. Get visibility into sales performance with analytics dashboards and gamification that that promote teamwork and accountability.
6. Drive innovation with a sales application that's easy to tailor, extend, and connect to other apps and services you already use.

Locate and nurture leads who will slide down the sales funnel with ease. Personalize content across channels and guide your customer along their decision making journey from contact to close. With Dynamics 365 for Marketing, engage your customers across touchpoints that matter.

Features:

1.   Orchestrate campaigns that create a seamless customer experience; be it responding to your marketing efforts or talking to sales.
   •   Keep the messaging between sales and marketing consistent
   •   Decrease sales cycles, keep momentum on retention rates and secure more wins
   •   Campaign management tools help plug revenue leaks and drive more marketing ROI
2. Manage content using dynamic marketing software on a platform that scales globally.
3. Integrate your sales and marketing efforts with shared information and connected processes like lead priority, hand-off automation and progress tracking.
4. Innovate with a modern and adaptable platform. Drive innovation with an application that's easy to tailor, extend, and connect to other apps and services you already use.

Customers want quick, relevant answers on any channel, even on the go. Built-in intelligence delivers faster, more personalized service and adds value to every interaction. Turn simple interactions into life-long relationships by offering seamless service to your customers.
Microsoft Dynamics 365 for Customer Service improves each step of the service experience through five key capability sets: omni-channel, self-service and communities, agent enablement, knowledge and service intelligence.

Features

1. Omni-channel - Customers today look for a unified experience that makes information accessibility easier and accurate. Deliver consistency and personalization that customers expect with intelligence like history of interactions and user preferences across channels.


2. Self-service and communities - Caught-up customers need access to vital account information and answers to other questions through a portal they can trust. Provide your customers a robust self-service portal with a searchable knowledge base and peer-to-peer community support. If this is not enough, make it easy for customers to transition to assisted support.


3. Agent enablement - Dynamics 365 has a dedicated service app that empowers your agents with knowledge from third party applications to drive the next best action. Personalized experiences are made easier in a single view that can be accessed on desktop or mobile device.


4. Service intelligence - Interactive dashboards and data visualizations make it easy to make predictive and proactive customer service decisions. With data accumulated from multiple sources including social, identifying trends, anticipating opportunities to cross-sell/up-sell, working on service metrics and building practices for more wins can impact business growth.

An end-to-end Field Service management solutions that includes work order running, product inventory, dispatch and scheduling, mobility, billing and resource management. Built-in intelligence helps you troubleshoot service issues, minimize operational costs, and deliver positive onsite experiences.

Features

1. Optimize your resources by automating and improving schedules to dispatch the right technician for a service. More completed job orders, more revenue.
2. Make technicians more effective by empowering them with a bird's eye view of customer needs to decrease resolution time and gain customer loyalty.
3. Leverage cloud and IOT based platforms to enhance service experience. Proactively detect, troubleshoot and solve issues from your workplace . Dispatch technicians only when required.
4. Take geography, availability, truck inventory, regulatory requirements, customer preference, and service level agreement into account before deciding on a technician or service call.
5. Build customer engagement with a portal dedicated to enabling customers see upcoming service appointments, live location updates of technicians and automated text and phone calls.
6. Make contracts more visible to field service teams to drive faster and accurate billing as well as predict new sales opportunities for additional revenue.

How can you stand out from competitors? Deliver meaningful projects, on time. How can you increase revenue while at it? Manage sales, resourcing and delivery effectively. Microsoft 365 for project service automation empowers you to deploy personal, profitable and productive projects to build trusted and reliable customer relationships.

Features

1. Draw a blueprint of project delivery with predictive analytics and center the project around customer needs.
2. Anticipate resourcing needs and the optimize utilization for accurate project delivery.
3. Build and validate customer relationships be leveraging intelligent and intuitive tools.
4. Access on iOS, Android and Windows devices anywhere and at anytime for real-time updates and project management.
5. Leverage Microsoft's familiar tools like Office 365 to help complete projects with ease and on time.
6. Process flows can be easily configured and deployed, creating standardized entry and approval processes that make time and expense management a breeze for all team members involved.