Your business has to be as quick as your customers. In a competitive world, we recognise what it takes to acquire a new customer or retain one. Microsoft Dynamics 365 – CRM provides growing businesses with the right tools that help not just to translate relationships into revenue but also to earn new customers and deliver responsive service to retain customers for life. Your customer – is busy, mobile and well informed. When they have questions, they expect right answers – fast, delivered through channels of their choice, often on-the-go. This means your business is often challenged by the rising information needs of your customers.
Dynamics 365 is the solution that solves all these challenges. Customer relationship management, redefined. Microsoft, through Future EBS offers pre-built solutions that extend the capabilities of Dynamics 365 to meet unique business process or industry needs.
Built to adapt and facilitate implementation across multiple industry verticals such as Sales, Customer Service, Marketing ,Project Service Automation, Field Service ,Talent (HR), Finance & Operations and Retail, this versatile solution helps bring together all the integral parts of your business, giving you the power to serve your customers better.
With the combined power of Microsoft Dynamics 365-CRM suite and Future EBS’s dedicated domain and functional expertise, you can now integrate data and relationships, derive intelligence to fuel your decision making, and accelerate business transformation.
With the potential to innovate, move the new products to market faster and engage with your customers, virtually anytime & anywhere, Dynamics 365 gives your business the ability to sprint ahead of your competitors and adapt to the digital age on the strength of robust, scalable tools.
Microsoft Dynamics 365 is a flexible software—you can pair it with familiar software services, and even use it to combine your sales and marketing efforts. It works well in tandem with Microsoft’s Office suite, or its DBM services like SQL Server. Dynamics also works with web-based platforms like SharePoint. It is a versatile software solution that covers all facets of your organization’s CRM, sales and marketing efforts.
|CRM||Upgrade your business development efforts with solutions for managing contacts, opportunities, activities and campaigns. From content management to running sales and marketing campaigns, Dynamics 365 covers it all.|
|Sales||Dynamics provides your sales staff with insights that help them add a personal touch to customer relationships, anticipate customer needs, and boost sales.|
|Customer Service||With Dynamics 365 insights, customer service agents can deliver a highly effective personalized experience.|
|Business Development||Finance, manufacturing and supply chain get an update when you implement Dynamics for your CRM. This drives new growth.|
|Marketing||Pairing Dynamics with solutions like Adobe’s Marketing Cloud, you can match marketing efforts to sales requirements.|
Tailored for your Industry:
Whether you run a retail business or a services one, a B2B solution or a consumer product, you can be rest assured that Microsoft Dynamics 365 has a proven success record across a variety of sectors and industries. Further, with Future EBS as your chosen partner, you can enjoy the benefits of our team’s techno-functional expertise to ensure you get a solution that is custom fit to your business and your industry.
CRM that interfaces with key business functions: Microsoft Dynamics 365 has been thoughtfully designed to interface with all the key business functions that are required to deliver on customer expectations.
Empower your sales team with the insights they need to win more deals, faster; retain customers, stronger and serve them, better. With the digital intelligence and productivity tools provided by Dynamics 365 for Sales, your sales team is more productive and can focus on what’s important – providing their clients with incredible experiences.
Locate and nurture leads who will slide down the sales funnel with ease. Personalize content across channels and guide your customer along their decision making journey from contact to close. With Dynamics 365 for Marketing, engage your customers across touchpoints that matter.
Customers want quick, relevant answers on any channel, even on the go. Built-in intelligence delivers faster, more personalized service and adds value to every interaction. Turn simple interactions into life-long relationships by offering seamless service to your customers.
Microsoft Dynamics 365 for Customer Service improves each step of the service experience through five key capability sets: omni-channel, self-service and communities, agent enablement, knowledge and service intelligence.
An end-to-end Field Service management solutions that includes work order running, product inventory, dispatch and scheduling, mobility, billing and resource management. Built-in intelligence helps you troubleshoot service issues, minimize operational costs, and deliver positive onsite experiences.
How can you stand out from competitors? Deliver meaningful projects, on time. How can you increase revenue while at it? Manage sales, resourcing and delivery effectively. Microsoft 365 for project service automation empowers you to deploy personal, profitable and productive projects to build trusted and reliable customer relationships.
Why Choose Dynamics 365
Microsoft Dynamics 365 has been rated as the best CRM product for small and medium-sized enterprises that are looking to scale and become leaders in their scope of business. This rating by Gartner is an additional validation that Dynamics 365 delivers on Data and intelligent insights that help unify digital and back office operations to personalise customer engagement and increase employee productivity.
Serve More Efficiently
Effectively manage merchandising
Innovate with a modern and adaptable platform
When you choose Microsoft Dynamics 365 for your CRM needs, you also need a reliable and experienced partner like Future EBS to map the product’s capabilities to your business processes to achieve desired success.
Future EBS, with the extensive CRM knowledge and expertise of our techno functional specialists has developed two domain specific solutions using the robust Dynamics 365 CRM platform that adapts to the functionality of every department. They are:
1.CRM IP Integra – A complete solution for Call Center and Contact Management that provides intuitive insights to streamline and improve your company’s outbound telephone calls. To know more, click here
2.Subscription Pro – an easy to use solution for invoicing and subscription led billing that makes managing your revenue stream a pleasure. Innovative billing visualizations and rating mechanisms make this a truly unique software to help both grown and growing businesses save time and see money.
Enhance your customer relationship by integrating these add-on applications to solve your exact business needs exclusively built by your hub for business applications – Future EBS.
Holding & Manufacturing
Holding & Investment
Projects & General Trading
Oil & Gas
FMCG & Distributors
|Dynamics 365 has an interface purposely designed to look like other familiar MS products. Your employees will feel right at home.||Compatibility with MS Office and Sharepoint means that finding information is much easier.||Given that Dynamics 365 supports multiple languages and currencies, and local laws and functionality, it lets you scale up to international operations with ease.||Collaboration between employees is simplified: Dynamics 365 integrates communication services like IM, presence information and VoIP.||Dynamics 365 is tailored to optimize productivity in over 30 employee roles; its ‘role centers’ display the apt information and activities according to an employee’s role in your organization.|